Home Care Organization Evaluation Report

On 11/14/25 Home Care Services Bureau (HCSB) Enforcement Analyst (EA) Adrian Mangina was at the address above conducting a complaint investigation. EA met with Designee Cecilia Santayana.

While questioning Designee about the complaint allegation Designee indicated that she thought she knew the incident that precipitated the complaint. Designee provided EA with information regarding a shift wherein the Home Care Aide (HCA) left a shift early, leaving a client without supervision. Designee stated that she terminated the HCA on 10/31/25, but at the time of this visit, the HCA was still affiliated with the Home Care Organization. The following violation is being cited in accordance with Health and Safety Code Health and Safety Code, Division 2, Chapter 13, Section 1796.43(a)(3).

Exit interview conducted and a copy of this report provided to Designee.