Complaint Investigation Report

Interviews with outside sources revealed that there were concerns that R1 did not have a representative to assist R1 with managing R1’s financial and health care needs. Review of R1’s admission agreement dated June 2025 revealed that an individual was listed as R1’s responsible person, however, interviews revealed that the individual had not had contact with R1 for years and had no ability to assist with R1’s financial or health care needs. Interviews with staff and facility management provided conflicting information as they stated that the individual was R1’s responsible party and was responsible for handling R1’s finances. Facility management denied any issues with receiving payment from R1 or any concerns that R1, or any other residents, would be unable to pay for the facility’s basic services rate. Interviews with residents and outside sources did not reveal concerns regarding the care provided at the facility and did not disclose any difficulty with paying for the facility’s services. The Department was unable to interview R1 due to R1’s death in early August 2025.

The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated.

An exit interview was conducted with House Manager Milagros Bucatcat, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 03/22).