Complaint Investigation Report

It was alleged staff did not provide adequate clothing to a resident. Interviews with internal and external sources did not reveal any concerns regarding lack of clothing for the residents in care. Throughout the investigation, the LPA toured several of the residents’ closets and witnessed sufficient clothing for each resident. Additional interviews revealed the resident in question had often declined to receive assistance from staff. Staff had to encourage this resident, and on some occasions, communicated with the resident’s responsible party. The resident’s responsible party had convinced the resident to accept assistance.

It was alleged staff did not keep the facility free of odor. Interviews with internal and external sources did not reveal any concerns regarding the facility not addressing odors at the facility. The facility may experience odors due to assisting residents with incontinent care, but the staff addressed the odors. During several tours to the facility, the LPA did not smell any odors at the facility.

Based on the evidence obtained, the allegations were Unsubstantiated.

An exit interview was conducted with Executive Director Shetler, to whom a copy of this report, and Licensee/Appeals Rights (LIC 9058), were provided.