Complaint Investigation Report

It was alleged the facility did not treat a scabies outbreak. It was reported to the Department a source visited the facility, asked staff if the facility had a scabies outbreak, and staff did provide a clear answer if the scabies were treated. Interviews with internal and external sources revealed there had been two residents treated for scabies. Interviews also revealed one of the two residents had refused showers on several occasions, which could have reduced the effectiveness of the prescribed medication. Review of medication lists revealed the residents did have prescribed medication to address the skin condition.

Based on the evidenced obtained throughout the investigation, the allegations were Unsubstantiated.

An exit interview was conducted with Executive Director Shetler, to whom a copy of this report, and Licensee/Appeals Rights (LIC 9058), were provided.