Complaint Investigation Report

A facility visit was conducted on 04/14/2026, during which LPA interviewed the resident. During the interview, staff approached the resident on three separate occasions to confirm transportation arrangements and medical care scheduled for that day. The resident also acknowledged financial difficulties but could not explain the sudden change in their ability to pay. The resident also stated that a former staff member had taken their phone and replaced it with one that did not work.

LPA interviewed the Facility Director. FD stated that the resident manages their own finances and had stopped paying without explanation. FD confirmed that an eviction notice for non payment was issued with a due date of March 28, 2026, but was not enforced because the facility wished to work with the resident and avoid displacement. FD provided documentation of outings and transportation services showing multiple medical appointments attended. Regarding the alleged theft, FD stated that the staff member in question had attempted to help the resident switch from a prepaid phone plan to a monthly plan. According to FD, the resident did not continue paying for the service and assumed the phone was not working. FD reported that a phone in the medication room is available to all residents.

LPA also interviewed the resident’s outside source (OBM). OBM stated they were assisting the resident with establishing a payment plan, though the resident did not disclose the source of their income. OBM confirmed that Adult Protective Services (APS) was aware of and monitoring the situation.

On May 07, 2026, LPA conducted a follow up visit. FD stated that the resident had not been evicted, was not in the process of eviction, and had resumed paying rent along with an additional undisclosed amount. LPA interviewed the resident, who confirmed that eviction was no longer being pursued and that the facility had been providing necessary medical transportation. The resident declined to disclose the source of their payments.

Based on records reviewed and interviews with the resident, facility staff, and outside sources, the information obtained does not support the allegations. The preponderance of evidence standard has not been met, and the allegations are deemed unsubstantiated.

Report and Appeal Rights were discussed with and provided to the Licensee. The Licensee’s signature below confirms receipt.