Complaint Investigation Report

R1 themselves told LPA that their cell phone was stolen by an unknown person, but it was not confiscated by staff on the basis of some facility policy. R1’s conservator insisted R1 misplaced/lost their cell phone, as opposed it being stolen. (The conservator said they left service to the cell phone active for a full month after the date of loss and verified with the cell service provider that not a single phone call was made on it during that time.)

Beyond interviewing R1, LPA also surveyed 4 resident peers and 4 direct care staff. All persons interviewed confirmed that if a resident owns a cell phone to begin with, they can keep it. All residents interviewed confirmed facility staff have never tried to confiscate their personal property.

Based on records and interviews, the allegation that licensee confiscated R1’s cell phone is unfounded, meaning it was false, could not have happened, and/or is without a reasonable basis. We have therefore dismissed the allegation. An exit interview was conducted with the Salomon, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 01/16) were provided.