Complaint Investigation Report

LPA conducted an unannounced visit to the facility and observed no stains in bathroom. LPA did not hear any beeping in facility. Interviews with clients and staff revealed no concern for cleanliness of facility and bathroom. Interviews with facility staff revealed that staff regularly clean the bathroom. Staff reported that smoke alarm was beeping but batteries were replaced.

Regarding the allegation, facility is not kept a comfortable temperature, it was reported that facility is cold (no specific temperature was provided). During LPA’s unannounced visit to the facility, LPA was unable to locate a thermostat in the facility. Interviews with facility staff revealed that most clients are comfortable with facility temperature and would accommodate any clients who were not comfortable with temperature. Interview with facility staff revealed that one client informed staff that they were cold and they were provided a personal space heater. LPA observed space heater in bedroom during visit. Interviews with clients revealed that clients are comfortable with facilities temperature.

Regarding the allegation, staff do not ensure home was free of pest, it was reported that “gray and slimy” bugs were observed in the facility that took weeks to remove. Interview with reporting party revealed that bugs that were being referred to were bed bugs. Reporting party revealed that it took weeks for facility to get rid of bugs because bedding needed to be washed and facility was “bombed” a few times to rid of bed bugs. During LPA’s facility visit, LPA observed no pests. Interviews with facility staff revealed that there was an incident in the summer of 2024 where facility had bed bugs. Staff reported that mattresses were replaced, bedding was washed and facility was treated for bed bugs. Interviews with clients showed no concerns for bugs at the facility.

Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. No deficiencies were cited today.

An exit interview was conducted with Alfaro. A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Alfaro whose signature below verifies receipt of these rights.