Complaint Investigation Report

Interviews with staff denied the allegations of staff bullying the residents. Interviews revealed the staff don't even let the clients bully each other. Interviews revealed the staff know they cannot violate the personal rights of the clients.

It was alleged that staff did not ensure the facility was free from pests. Interviews revealed there were pests at the facility and that the facility sprayed and laid down bug traps. Interviews revealed since the facility has been spraying there hasn't been any pests around the facility. Interviews revealed once the clients advised the staff that there was small pests the administrator picked up the hot shot spray and pest houses.

The investigation did not produce supporting evidence to prove that the staff bullies residents and staff did not ensure the facility was free from pests.

Based on the evidence obtained from interviews, and LPA observation, the complaint allegations are found to be unsubstantiated; as there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted with Agnus V, Ebidag, Caregiver and a copy of this report along with Licensee/Appeal Rights (LIC 9058 01/16) was provided at the conclusion of the visit