Complaint Investigation Report

It was also alleged that the licensee did not uphold the facility’s visitor policy. Interviews with an outside source revealed that two visitors attempted to visit R1 while appearing intoxicated. Staff spoke with the visitors and requested that they contact R1’s responsible person. The visitors subsequently left the facility. LPA interviews confirmed that visits on later dates did occur, during which the reporting party was able to enter the facility without issue, and the visits went well.

It was also alleged that staff took away R1’s cell phone. LPA interview with reporting party was unclear if facility took the phone and stated it was unclear who took it. A review of R1's inventory at move-in did not list a cell phone, and both R1's responsible person confirmed R1 no longer has a phone due to their inability to use it. No documentation or credible evidence was found to support the claim that the facility removed or withheld a cell phone.

Based on interviews, and LPA observations there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated.

An exit interview was conducted with Executive Director Susan O'Shaughnessy, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided