Complaint Investigation Report

(Continued from LIC9099 2 of 3) Two staff members were interviewed. Both staff stated that hot water is available throughout the facility and confirmed that temperatures are checked regularly during housekeeping and maintenance rounds. Staff reported that any plumbing issues are addressed immediately and documented in the maintenance log. Two residents were interviewed; both reported that they have access to hot water for bathing and hand washing and stated they have not experienced any issues with water temperature. Two outside sources, were interviewed, both stated they have not observed any problems with hot water during visits and reported that residents appear to have access to functioning bathrooms and showers. Outside sources noted that the facility communicates promptly if maintenance is needed, and the nurse confirmed that the environment meets health and safety standards.

On January 28, 2026, Community Care Licensing (CCL) received a complaint alleging that the Staff do not provide residents with a comfortable temperature. Interview with Staff 1 (S1) confirmed measures have been taken, such as insulated draperies, offering of different room accommodations, offering individual room heaters and extra blankets, as well as timely responses to requests of modifying residents room temperature to make residents feel more comfortable in their room. During the visit, the LPA observed the facility’s indoor temperature and confirmed readings within the range required by Title 22 regulations requires that facilities maintain a comfortable temperature for residents, generally between 68°F and 85°F. Observations showed the thermostat set at 74 degree Fahrenheit and functioning properly. Residents were observed wearing appropriate clothing, and no signs of discomfort were noted. A review of facility records, including maintenance logs and temperature checks, indicated that the heating and cooling systems were serviced on a regular basis and were operational. No documented complaints regarding uncomfortable temperatures were found in the communication logs or grievance records. Facility policies on environmental comfort and maintenance were current and consistent with Title 22 and Health & Safety Code requirements.

Two staff members were interviewed. Both staff stated that the facility maintains the thermostat within the required range and adjusts temperatures based on resident feedback. Staff reported that residents are encouraged to use personal fans or blankets if they prefer a different temperature and that any concerns are addressed promptly. Two residents were interviewed; both reported that the temperature in the facility is comfortable and stated they have not experienced issues with heating or cooling. Residents confirmed that staff respond quickly to any requests for adjustments. Two outside sources were interviewed. Both stated they have not observed any issues with temperature during visits and reported that residents appear comfortable. The family member noted that the facility communicates promptly if maintenance is needed, and the nurse confirmed that the environment meets health and safety standards.