Complaint Investigation Report

Interviews revealed the memory care is always locked for the residents safety and there is always enough staff to assist the residents.

It was alleged that facility does not provide resident with activities. Interviews revealed that there are activities out for the residents and the staff remind them and show them and also sit down and do activities with them. Interviews revealed most residents want to sit and watch television or listen to music. Some draw and some play cards. There are others that do puzzles and color. Interviews revealed they cannot make the residents do activities when they are offered if they don't want to.

The investigation did not produce supporting evidence or supporting witness statements to substantiate appropriate measures were not put into place for a resident who is a fall risk and facility does not provide resident with activities.

Based on the evidence obtained from interviews, and record review, the complaint allegations are unsubstantiated.

An exit interview was conducted with Susan O'shaughnessy , Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.