Complaint Investigation Report

It was alleged that licensee did not meet resident's dietary needs. Interviews revealed that C1 eats prior to leaving for program and at times when C1 refuses to eat breakfast the staff will send a breakfast bar and water with C1 to eat when they get hungry. Interviews revealed the staff try to have the clients eat prior to leaving for program, but staff cannot make the clients eat at that time if the client does not want too. Staff denied not meeting the residents dietary needs.

It was alleged that licensee did not meet resident's hygiene needs. Interviews revealed the staff meet the residents needs by bathing, toileting and performing hygiene such as cutting finger nails and toe nails. Interviews revealed all clients are bathed daily. Some clients in the morning prior to program if they need the shower. If not, interviews revealed the clients bathe when they return back to the facility in the evenings. Staff denied not meeting the residents hygiene needs.

It was alleged that licensee did not obtain medical care for resident. Interviews revealed that they take the clients to receive medical attention. There has not been any reason the C1 needed to go to the hospital. Interviews revealed the clients are seen by a medical professional when they need to be. Staff deny not obtaining medical attention for the client. Interviews revealed the client did not have any rashes or sores on their thighs or legs. Upon LPA observation the client did not have any scratches or rashes or sores at the time of interview and no indication of the sort.

Based upon the foregoing, the above listed allegations are unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to Lelani Sams at the conclusion of the visit. She was provided a copy of Licensee Appeal Rights (LIC 9058 03/22), and her signature on this report acknowledges receipt of copies of the rights and the report.