Complaint Investigation Report

Once the violation was confirmed, the ED contacted the on-site Director of Maintenance (DOM) who came, diagnosed, and fixed the problem during LPA’s visit. The ED and DOM both revealed they were unaware that the valve to the hot water in the women’s restroom had been turned off, and both felt it was most likely due to construction workers forgetting to turn the hot water back on when they finished working.

Based on a facility tour and staff interviews, the allegation was determined to be Substantiated. A Substantiated finding means the preponderance of evidence has been met. Deficiency is cited per Title 22, Division 6, Chapter 8 of the California Code of Regulations and is listed on the LIC 9099-D. An exit interview was conducted with ED Guillen, and he was informed that a copy of the reports will be provided at the conclusion of the visit. Signature below confirms receipt of the reports.