Complaint Investigation Report

The electric sliding glass doors on the south and north entrances to the lounge and dining rooms were not in operating condition. Facility staff and LPA entered the building by staff manually pulling the north door open. Staff said the electricity to the door was not working. Staff interviews indicated that the building is open from 7:00am - 6:30pm. LPA observed brown stains in the white ceiling panels in the south dining area. Resident interviews asserted that there were leaks in the ceiling over the past year when it rained. On a subsequent LPA visit, three buckets were observed placed on the floor in the south dining area. LPA noted water in the buckets and drops coming from the ceiling. The ceiling panels were opened up above these areas and the pipes were exposed. Furthermore, LPA observation and resident interviews showed the central overhead light in the auditorium did not work. A tour of the auditorium bathrooms also showed a loose toilet seat and a stall door that could not be locked. LPA observed that the sink faucet in lounge/dining area and auditorium restrooms do not produce hot water.

It was also alleged that the facility is not maintained at a comfortable temperature for residents. At the time of the visit, a working thermostat was not present in the south dining room or lounge area. LPA experienced the areas to be cold and not at a comfortable temperature. Residents doing an activity in the lounge were dressed in jackets and blankets were on resident shoulders. Resident interviews stated the area was cold. Staff interviews stated a new HVAC system needs to be installed but it would be a month before it was completed. Furthermore, LPA observed four residents playing cards in the auditorium and the room was not at a comfortable temperature. The thermostat showed the temperature to be 60 degrees. Resident interviews confirmed that the temperature of the room was cold for them.

It was alleged that the facility is not maintained sanitary. LPA observed brown water and dirt around the lounge area restroom toilets and around the drain in the restroom. Bathroom surfaces were covered with a layer of powder material. LPA also observed food crumbs on the floor of the south dining area and dirt on the auditorium floor.

The Department has investigated the above-mentioned allegations and has found that based upon LPA observations and interviews, a preponderance of evidence exists to support the allegations. Therefore, these allegations are deemed substantiated.

Deficiencies are being cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D).

An exit interview was conducted with Concierge Kathryn Hubbard, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided during the visit.