Complaint Investigation Report

Interview with residents did not reveal any information to prove the facility is not acting timely in pest control issues. Records reviewed confirmed facility has a contract in place with a pest control company.

It was also alleged that S1 made a comment to R1 that made R1 feel uncomfortable. Interview with S1 revealed that S1 did not make such statement. Interview with R1 revealed that there were no present witnessed to confirm incident. Interview with outside source could not confirm the incident occurred.

Based on LPA's interviews, record reviews and inconsistent statements there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Executive Director Adrian Guillen, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.