Complaint Investigation Report

Regarding the Dining Room Mold / Ceiling Areas: No evidence could be found regarding details of construction. Interviews with the Executive Director confirmed construction had occurred on the first and second floors to replace portions of the dropped/false ce iling in lounge areas. The Executive Director reported no mold was observed or reported during the construction work. A review of incident reports and interviews with residents confirmed no adverse effects from ceiling work were reported to the facility or to CCLD. Interviews with residents reveal remembering the construction but not the details or recalling anyone being adversely effected by the construction.

Regarding the Pool Mold/Algae: Resident and staff interviews revealed the pool occasionally appears discolored; however, residents also stated the pool is generally well maintained and that most residents do not regularly use it. The Executive Director reported the pool is maintained by an outside vendor and any issues are addressed promptly. No evidence of hazardous neglect was found.

Regarding the Sidewalk Hazards: LPA observations and review of other complaint investigations confirm that sidewalk concerns were previously addressed under a separate complaint. No new findings were discovered during this investigation.

Regarding the Palm Tree Maintenance: LPA observations, interviews, and photographic evidence confirmed that numerous palm trees on the property had dead, hanging fronds and fallen debris in walkways. Resident interviews revealed the fronds were observed obstructing common walking paths, but no evidence could be confirmed that any residents were harmed. Records showed only one trimming during the complaint period on 2/21/24. The facility grounds were not maintained in a manner that ensured resident safety.

Based on LPA observations, photo evidence, resident interviews, and records review, the Licensee did not ensure the grounds were free of hazards. Large numbers of palm trees contained dead and hanging fronds. Records show the last trimming occurred on 02/21/2024, and no additional trimming has been documented. This posed a potential safety hazard to residents who use walkways. Therefore, the allegation is deemed substantiated, and one (1) deficiency was cited for it per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D page). A Plan of Correction was jointly developed with the Licensee.

An exit interview was conducted with Executive Director Adrian Guillen, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.