Complaint Investigation Report

Department interview with the Executive Director (ED) revealed that one of the washers had been out of service and reported that new washing machines are scheduled to be installed in each laundry room. The ED explained that the facility offers optional paid laundry service per the admissions agreement, some resident rooms have their own personal laundry machines, and washers and dryers are available on both ends of the building. The ED further explained—and resident interviews confirmed—that courtesy assistance with personal laundry was offered to residents with mobility challenges while the north wing washer was out of service.

Resident interviews revealed that laundry machines on both the north and south wings of the building periodically do not work; however, residents stated that the facility addresses the issues, and repairs or replacements occur as problems arise. Residents confirmed that staff communicate when machines are down and redirect them to alternative options when needed.

During the visit, Executive Director Adrian provided LPA Rodgers with a receipt confirming delivery of two new washers and dryers, replacing the unit that had been out of service as well as updating the other machines. LPA observations confirmed that no immediate health or safety issues were present at the time of the inspection.

Based upon the information obtained during this investigation, the allegation is UNSUBSTANTIATED. The allegation may have happened or is valid, but there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted with Executive Director Adrian, to whom a copy of this report and the Licensee’s Rights (LIC 9058) were provided.