Complaint Investigation Report

It was alleged that the staff did not treat the resident with dignity. Interviews revealed the clients feel staff treat them with respect but mentioned they don't like to be bothered sometimes. Interviews revealed that the staff hasn't spoken to them in a way that made them feel uncomfortable or disrespected. Interviews revealed that they like when the staff give them time to talk and that makes them feel heard. Interviews revealed the staff make them feel safe. Interviews with an outside source revealed that C1 has not made any complaints against the staff not treating them with dignity.

It was alleged that the staff did not treat the resident with respect. Interviews revealed the staff speak to them with respect. Interviews revealed there is one client that is very moody and can be aggressive and may complain one day and retract what they stated because they were angry. Interviews revealed that the staff give the clients space to calm down when they are upset and speak to them calmly and respectfully. Interviews revealed that they have not witnessed or heard the staff disrespectfully speaking to the other clients.

Outside source interviews revealed that C1 has not made any complaints against the staff or the facility

Based on interviews, observations and records reviewed, The allegations may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted with Assistant Administrator Raquel Garcia, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided to at the conclusion of the visit.