Complaint Investigation Report

374604282-3-2-2022-08-AS-JRAE-CCZ2WH-20220329174532

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/29/2021 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20210929151244

Facility did not meet resident's hygiene needs.

Licensing Program Analyst (LPA) Tiffany Holmes conducted an unannounced visit to close out a complaint. LPA identified herself, was granted entry, and stated the purpose of the visit to Raquel Garcia, Administrator. During the investigation, LPA toured the facility, conducted interviews and conducted a records review. It was alleged that the facility did not meet resident's hygiene needs. Interviews revealed that clients usually take their showers after they return from program. The clients have the right to refuse a shower and if they do the staff will let the managers know. Interviews revealed after a client refuses showering the staff will redirect the client and after some time has passed ask the client again to shower. Interviews revealed there havent been any clients that constantly refuse showering. Interviews revealed when there is an issue with a client niot showering it is brought to the responsible party attention. Based on the evidence obtained from the investigation, the above-mentioned allegation is unsubstantiated. An exit interview was conducted with Raquel Garcia. A copy of this report and Licensee Appeal Rights (9058 01/16) were emailed to Administrator after the conclusion of the visit, LPA Holmes requested an electronic message reply to confirm receipt of these documents.