Complaint Investigation Report

Interview with outside agency on July 18, 2023 revealed the clients at the facility are both happy and well taken care of. Outside agency further stated that they have not encountered any issues or concerns on any of their unannounced visits to the facility.

Interview with Licensee revealed they received a call from an outside agency stating that C1's water bottle was filled with mold. Licensee stated that they advised the outside agency to throw the water bottle away since the client's have a supply of new water bottles at the facility. Licensee stated that the clients have a daily routine of filling up their water bottles before leaving to their daily program and the licensee will now make sure to both inspect and/or wash the water bottles.

Based upon the foregoing, the above listed allegation is unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegation is not valid.

An exit interview was conducted with Patricia White. A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Patricia White whose signature below verifies receipt of these rights.