Complaint Investigation Report

It was alleged that staff did not treat clients with dignity. Interviews revealed that the staff treat clients with dignity and assist them with their needs. Interviews revealed the staff are kind and helpful to the clients. Interviews revealed there has not been any complaints about the staff not treating the clients with dignity.

It was alleged that conduct inimical. Interviews with staff revealed they have not been told to falsify documents or to not do their job. Interviews revealed that the staff follow the protocol when taking care of the clients and they document the items that they are supposed too. Interviews revealed they have not observed any staff acting in an unprofessional way. Interviews revealed if they did, they would report it to their immediate supervisor.

The Department has investigated the above-mentioned allegations and based on interviews, LPA observations, and records review, it was determined that the complaint allegations are Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Blanca Vasquez, Administrator via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.