Complaint Investigation Report

Regarding the allegation of staff retaining clients who require medication administration from a skilled professional, records reviewed revealed appropriate staff training which aligned with client’s care plans. Interviews with staff revealed that clients are not admitted if there are needs that staff are not trained in. During an unannounced visit, LPA observed trained staff assisting a client as outlined in the client's care plan.

Regarding the allegation that staff are operating over ratios, during unannounced facility visits, LPA observed ratios following the facility’s plan of operations for each center. Per interviews with staff, appropriate adjustments are made to ensure these ratios are followed every day.

The Department has investigated the allegations that staff are retaining clients who require medication administration from a skilled professional and staff operating over ratios. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Blanca Vazquez, Program Manager, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.