Complaint Investigation Report

Records reviewed revealed that the facility submitted a Special Incident Report and Report of Suspected Dependent Adult/Elder Abuse form to the Department once S2 reported the alleged incident. Per these reports no injuries were observed on C1.

LPA attempted to interview C1, however, C1 is non-verbal and unable to answer questions. Interviews with other clients in care revealed they have never been pushed or injured by staff. Clients also reported not being aware of the alleged incident. Interviews with other staff did not report witnessing the alleged incident, nor did they report ever witnessing concerning treatment towards clients by S1 or any other staff. There were no witnesses to corroborate the incident as alleged by S2. In an interview with S1, they denied pushing C1.

An interview with an outside source familiar with the facility did not report any concerns regarding staff pushing or mistreating clients in care.

During unannounced facility visits, LPA did not observe staff mistreating clients in care.

The Department has investigated the above-mentioned allegation. Based upon the information obtained during this investigation, although the allegation may have occurred or be valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur; therefore, the allegation are unsubstantiated.

And exit interview was conducted with Priscila Galindo, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.