Complaint Investigation Report

374603596-2-18-2026-08-AS-APAO-DRZ78S-20260308212649

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/12/2026 and conducted by Evaluator David Roman

COMPLAINT CONTROL NUMBER: 08-AS-20260212105809

Staff does not ensure resident is provided a safe environment.

Licensing Program Analyst (LPA) David Roman conducted an unannounced visit to investigate a complaint allegation and deliver findings. LPA identified himself and discussed the purpose of the visit with Facility Lead, Berenice Galindo.

On February 12, 2026, Community Care Licensing Division (CCLD) received a complaint alleging staff does not ensure resident is provided a safe environment. During the investigation, LPA D. Roman collected pertinent facility records, conducted interviews with residents, and staff. Interviews evealed contradicting information regarding staff not ensuring residents are providing a safe environment. Based on evidence obtained, the preponderance of evidence standard was not met, therefore, the allegation was unsubstantiated.

An exit interview was conducted with Facility Administrator, Silvia Davalos, to whom a copy of this report and Licensee/Appeals Rights (LIC 9058) were provided.