Complaint Investigation Report

It was also alleged staff engaged in verbal altercations in the presence of the clients, infringing on their personal rights. An interview conducted with the Licensee revealed at times the family would have quarrels over normal life issues however there was never yelling or any violence. The interview also revealed the staff were aware of their surroundings and would retreat to a private room or area if clients were present. Interviews conducted with all, but one (1) client corroborated that staff kept their personal issues private and had not observed staff arguments. The interview with the (1) one client who had overheard staff argue revealed the arguments were minimal and never bothered them.

Lastly, it was alleged the client's hygiene needs were not being met. Interviews conducted with clients and client records reviews revealed clients were mostly independent and able to bathe themselves. Interviews with the clients that required assistance revealed no issues being assisted by staff, nor any issues with a lack of hygiene supplies. A facility tour also revealed clients had an adequate amo unt of hygiene supplies.

Based on the investigation there was not a preponderance of evidence to prove the alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Licensee Larson, to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058 01/16) will be provide and signature below confirms receipt of the reports.