Complaint Investigation Report

Regarding the allegation that staff does not meet the personnel requirements, records review of staff files revealed all staff meeting requirements, including the Health Screening Report (LIC 503). An interview with an Outside Source (OS1) familiar with the facility and clients in care did not report any concerns regarding facility staff not being able to perform the various functions necessary.

Regarding the allegation that staff behavior poses as a risk to a client, clients in care reported feeling safe at facility and their needs being met. Interview with OS1 reported no concerns regarding any staff having behavior that poses risks to clients in care. LPA observations during unannounced visits did not raise any concerns.

Regarding the allegation that staff do not provide adequate transportation, during unannounced visits, LPA has observed clients getting in/out of facility vehicles coming and going from the facility. Interview with clients reported staff driving them wherever they need to when asked or scheduled. Interviews with staff reported transporting clients ranging from Day Program, extra curricular activities, and job interviews. Interview with OS1 reported no concerns regarding facility staff not providing adequate transportation to clients in care.

Regarding the allegation that staff do not timely address a client’s change in medical condition, interviews with staff reported necessary medical appointments being made to address client’s needs. Interviews with clients reported staff assisting with arranging their medical appointments. Interview with OS1 reported no concern regarding client’s not receiving timely medical care.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Licensee Cheryl Baum and House Manager Carrie Baum , to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.