Complaint Investigation Report

Interviews were conducted with staff members. Staff members confirmed that they are trained to respect residents' privacy, engage in appropriate conversations, and ensure residents have access to their personal property. Staff 1 (S1) stated, "We always knock before entering a resident's room and make sure to have respectful and professional conversations."

Interviews were conducted with residents. Residents reported that their privacy is respected, staff conversations are appropriate, and they have access to their personal belongings. Resident 1 (R1) stated, "The staff here are very respectful. They always knock before coming in, and I can talk to them about anything."

Interviews were conducted with family members. Family members confirmed that they have observed staff respecting residents' privacy, engaging in appropriate conversations, and ensuring residents have access to their personal property.

During the visit, staff were observed knocking on residents' doors before entering and providing privacy during personal care activities. Staff interactions with residents were observed to be professional and respectful. No inappropriate conversations were noted. Residents were observed with their personal belongings, and staff were seen assisting residents in accessing their items as needed.

A review of resident records, including care plans and incident reports for the past quarter, showed no documentation of violations related to personal privacy, inappropriate conversations, or restricted access to personal property. The facility's policies on resident privacy, staff conduct, and access to personal property were reviewed and found to be comprehensive and in compliance with Title 22 and California Health and Safety regulations. The policies clearly outline procedures for respecting residents' privacy, maintaining professional conduct, and ensuring residents have access to their belongings.

The department has investigated a complaint alleging that a staff hit a resident. The Department has found that although the allegation may have occurred or be valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report and licensee rights (LIC 9058 03/22) was provided to Kimberly Reynoso Residential Manager, her signature confirms receipt of these rights.