Complaint Investigation Report

LPA Domingo conducted interviews with staff members who provided statements confirming that the facility and staff follow proper procedures to ensure residents have access to their personal belongings. Staff 1 (S1) stated, "We ensure that residents can access their personal belongings whenever they request. We have a system in place where belongings are stored securely but are accessible to residents at any time." Staff 2 (S2) confirmed, "I assist residents in accessing their belongings at least twice a day."

Outside sources were interviewed, who provided statements confirming that the facility follows proper procedures to ensure residents have access to their personal belongings.

Records reviewed verified that the admission agreement has resident rights that the resident or responsible person signs. Staff are trained on resident rights and personal belongings management as per Title 22 regulations. when hired and throughout their employment.

On May 8, 2025, it was alleged that the facility staff did not properly explain the resident's treatment plan.

LPA Domingo conducted interviews with staff members who provided statements confirming that the facility and staff follow proper procedures to ensure residents have access to their personal belongings. (S1) stated, "I explained the treatment plan to all the residents that are admitted and ensured they understood each part before they signed it." S2 confirmed, "We have a protocol to review treatment plans with residents regularly and document their understanding."

Outside sources were interviewed, and they stated, "The staff explained my treatment plan to me, and I understood it well. They answered all my questions." Another client, [Client B], mentioned, "Whenever I have questions about the treatment plan, the staff takes the time to explain everything clearly."

Records reviewed verified the resident's treatment plan records. The records include detailed explanations of the treatment plan, signed by both the resident and the staff member who explained it. The treatment plan was reviewed and signed by the resident, indicating understanding and agreement.

On May 8, 2025, it was alleged that the facility staff did not allow residents to leave the facility. LPA Domingo conducted interviews with staff members who provided statements. S1 stated that residents are allowed to leave the facility as long as they are safe to do so. We ensure their safety by keeping track of their