Complaint Investigation Report

Allegation 1: Staff do not ensure that the facility remains free of odors. The investigation revealed that there were no instances where staff members failed to keep the facility free of odor. No odors were present at the time of visit.

Allegation 2: Staff do not assist resident with incontinence needs. The investigation found that staff members had followed policy and procedures for changing incontinence wear.

Allegation 3: Staff do not ensure resident's hygiene needs are being met. The investigation revealed that there were no instances where staff members failed to meet residents' hygiene needs. Staff followed schedule for bathing/showering of resident.

Allegation 4: Staff are not providing adequate food service to resident. The investigation revealed that resident would skip meals because they did not want to be awaken to eat. However, staff will provide a snack prior to the next meal served.

Based on the findings of this investigation, the allegations of Staff do not ensure that the facility remains free of odors; Staff do not assist resident with incontinence needs; Staff do not ensure resident's hygiene needs are being met; Staff are not providing adequate food service to resident were found to be unsubstantiated. A finding that is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted with Kimberly Garcia, Director. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Director and her signature on this report confirms receipt of the Licensee Rights.