Home Care Organization Evaluation Report

Home Care Services Bureau (HCSB) Analyst Adrian Mangina arrived at the business office of Senior Helpers East San Diego on 6/5/2024 for a Biennial inspection. Upon arrival, the HCSB analyst identified herself and was greeted by employee, Client Services Manager Charles Panna. HR Manager/Designee Saige Serrano arrived approximately 30 minutes later. The proper posting of business hours and license were observed. The analyst was then shown to an area where the review of personnel and administrative files could be performed. Analyst was provided a copy of the current insurance policies and dishonesty bond. Upon completion of the file review the analyst discussed the findings of the inspection with the Designee Saige Serrano. The analyst informed the representative named above of the deficiencies found and explained they would be noted on the HCS809-D forms. In addition, the licensee was provided a copy of the HCS9058 Appeal Rights form.