Complaint Investigation Report

374700045-10-18-2023-47-HC-WSCT-CX6V9X-20231101161501

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/04/2023 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20230804103710

PREFERRED CARE AT HOME CENTRAL COASTAL SAN DIEGO

Home Care Organization owner is mishandling client medication, taking the medication home and has husband sort them out into weekly containers.

Associate Governmental Program Analysts (AGPA) Ruben Perez arrived at the business address to meet with Toni Petruzzo, licensee of Preferred Care At Home Central Coastal San Diego at 7777 Alvarado Road, STE 402, La Mesa, CA to discuss the above complaint allegation. Licensee, Toni, greeted me at the door and let me in for an inspection of the organization. Toni was able to provide documentation, (email from the client's son Gerald Bartosh) explaining the arrangement that the HCO established with the client regarding the medication.

Based on AGPA's observations and interviews, the AGPA concluded that there was not enough evidence to show that the organization violated any contract or service agreements with the client, therefore, the above allegation is found to be UNSUBSTANTIATED.

Analyst Perez concluded the visit with an exit interview and provided a copy of the report along with appeal rights.