Complaint Investigation Report, 01/23/2026 — Nor Day Academy, La Mesa CA

374604710-1-23-2026-08-AS-SJAB-DQRNE6-20260128092324

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/23/2024 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20240723153939

Staff did not safeguard client's personal belongings.

Licensing Program Analyst (LPA)Tiffany Holmes contacted the facility to deliver findings for a complaint investigation via tele-virtual. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Alexis Garcia, Program Director.

Licensing Program Analyst (LPA) Domingo previously conducted a tour, made observations, and obtained and reviewed pertinent records on 07/31/2024. LPA Holmes conducted interviews with clients, staff, and outside sources. It was alleged that the staff did not safeguard client's personal belongings. Interviews with outside sources revealed Client 1 (C1) was returning home from program and that $60.00 went missing from C1's wallet. Interviews with the staff revealed they did not know that C1's wallet went missing. Interviews revealed they do not know if the wallet went missing prior to getting on the bus, or at program. Interviews with staff revealed that they safeguard clients belongings. Interviews revealedthey did not know that the client lost their wallet and that they did not knowC1 had a wallet on them.

It was alleged that staff did not properly store food. Interviews with an outside source stated the program does not handle food properly and sends home items that are meant to be frozen. Interviews revealed that the staff denied not storing the clients food properly. Interviews revealed the frozen foods go into the freezer and the cold food goes directly into the refrigerator. Interviews revealed there were no prior complaints of how staff store clients food. LPA observations, and records review, it was determined that the complaint allegations are unsubstantiated. The allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Alexis Garcia, Program Director via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.