Complaint Investigation Report

The department conducted a Records Review and reviewed the email chain submitted by the RP, which was identical to the documentation submitted in prior complaints and was previously investigated in February and July 2025. No new incident or evidence was introduced.

Based on records and interviews, the allegation that the Licensee failed to provide the responsible party with call button logs is UNFOUNDED, meaning it is false, could not have happened, and/or is without a reasonable basis. The Department has therefore dismissed this allegation.

An exit interview was conducted with [Administrator/Designee Name], to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.