Facility Evaluation Report

Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced Case Management visit to deliver findings from a completed Case Management investigation. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Director of Assisted Living Karen La Vallie.

The Department previously conducted a separate Complaint investigation regarding financial fraud/theft against Resident #1 (R1), concluding that case was Unsubstantiated. With the current Case Management case, CCLD investigated separate incidents of financial fraud/theft against four (4) additional residents [Resident #2 (R2), Resident #3 (R3), Resident #4 (R4), and Resident #5 (R5), all which Licensee had prior timely self-reported to CCLD, the Long-Term Care Ombudsman, and local police. [See LIC811 Confidential Names List for a description of select person identifiers used.] CCLD initially had concerns regarding possible staff financial abuse of residents in care.

Records and interviews showed: Around 10/10/2021, R2 had $563 in cash go missing from their bedroom. Around 11/13/2021, R3 had a personal check fraudulently cashed for $250. From 01/01/2022 to 01/02/2022, R4 had two personal checks fraudulently cashed for $725 and $400, respectively. On 02/16/2022, fraudulent transaction attempts were made on charge cards belonging to R5, from which $80 was stolen. The common denominator for the above cases (including R1’s) was that they occurred during a three-month span from October 2021 to January 2022.