Complaint Investigation Report

It was alleged facility staff were asked to falsify documentation regarding resident service provision. Interviews with residents residing at the facility during the time of the allegation, revealed no issues with services received at the facility. Interviews with outside sources also revealed no issues regarding service provision for the residents in care.

It was also alleged the facility lacked adequate supplies. A facility record review revealed documentation of an adequate amount of supplies ordered by the facility from January of 2018 though July of 2022. Community Care Licensing was also in consistent communication with facility staff directly prior to the allegation ensuring the facility had adequate supplies to meet the needs of the residents.

Due to lack of corroborating evidence, the finding regarding the above allegations were established to be unsubstantiated. This finding means although the allegations may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

LPA Correia conducted an exit interview with ED Turner. ED Turner will be provided a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) and signature on this report acknowledges receipt of the rights.