Complaint Investigation Report

Interviews from Outside Sources revealed no concerns regarding adequate supervision of residents during mealtimes, and the residents who needed assistance with condiments or utensils were promptly assisted.

Residents were interviewed, and they did not have any complaints regarding utensils during meals or assistance during meals. Residents stated that there are utensils on the dining tables before meals. Residents stated that if there was a need for assistance during mealtime, there were sufficient staff to assist them.

Interviews with staff revealed that utensils are placed on the dining tables before meals. Staff stated that during meals, the staff were in the dining area and promptly assisted residents as needed.

It was alleged staff did not provide adequate food services to residents. A facility tour revealed the facility has a commercial kitchen, a sufficient supply of perishable and non-perishable food. LPA observed a log of temperature checks for proper refrigeration, and all expiration dates on food items complied.

LPA also conducted a review of the facility menu and secured a copy. Staff interviews and facility records revealed that residents are provided with 3 meals and 3 snacks as needed. Resident interviews revealed no issues with the facility's meals.

Outside Sources were interviewed, and there were no concerns regarding adequate food service to the residents. The Outside Sources stated that they felt the facility staff treated the residents with respect and dignity.

There were no corroborating interviews conducted with residents and outside sources regarding staff do not provide adequate supervision to resident and staff do not provide adequate food service to residents.

This agency has investigated the complaint alleging that staff do not provide adequate supervision to resident and staff do not provide adequate food service to residents. The Department has found that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report, licensee rights (LIC 9058 03/22), Aileen Spence Associate Executive Director's signature on this form confirms receipt of these rights