Complaint Investigation Report

Interviews with various staff corroborated that while the extent of toileting assistance may vary per resident’s specific care plan, checks are done every two hours for residents who need toileting assistance. Regarding R1 specifically, staff interviews reported that R1 does not have incontinence, but per care notes, is supposed to receive assistance in toileting 3 times per shift. Records reviewed showed that R1 does not have bowel/bladder impairments and their capacity for self care is needing moderate assistance in caring for their own toileting needs.

Staff interviews revealed that R1 does not usually utilize the call pendant to ask for assistance and will toilet herself. All interviews indicate R1 tries to maintain her independence and will refuse assistance when staff show up to follow the care notes. LPA interviewed R1 who stated that they are able to toilet themselves without assistance most of the time. R1 reported no concerns in receiving timely care from staff regarding any issue, including incontinence/toileting. R1 reported that they will occasionally call for assistance in toileting and will receive staff help promptly.LPA observations of residents did not raise any concerns regarding incontinence care needs being unmet.

The Department has investigated the allegation licensee’s staff did not provide timely incontinence care. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Aileen Spence Associate Executive Director, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.