Complaint Investigation Report

Food service meal attendance logs were reviewed and appeared consistent with providing all residents with meals throughout the day. Staff interviews confirmed that several residents who were unable to feed themselves were assisted while seated in the dining room, and residents who could not attend meals in the dining room were provided alternative support when meals were delivered to their rooms. Observations by LPAs over several visits demonstrated that the residents were receiving appropriate nutritional intake and mealtime monitoring as required by their individual care plans. Outside sources' interviews further reveal that staff attend to residents' needs during meal time in the dining room as well as at the bedside.

An exit interview was conducted with Aileen Spence Associate Executive Director. A copy of this report was provided and their signature on this report confirms receipt.