Complaint Investigation Report

Regarding the allegation that staff does not ensure R1 is provided adequate food service records reviewed revealed logs kept on residence’s meal attendance. Staff interviewed revealed that any residents that required assistance with feeding have meals brought to their room for 1:1 assistance, and residents present in the dining rooms were determined to be able to eat on their own. Further, LPA observations during unannounced facility visits did not raise any concerns regarding inadequate food service.

Regarding the allegation that staff does not ensure R1’s laundry needs are being met, interviews with residents revealed them feeling their laundry needs are being met. Records reviewed showed that the laundry and cleaning is done for the rooms on a weekly basis. Staff corroborated the accuracy of the schedule and reported that in addition to the weekly schedule laundry can be done on a needs request basis. LPA observations of various rooms during unannounced facility visits did not raise any concerns regarding laundry needs not being met.

Regarding the allegation that staff intimidated R1, interviews with residents revealed feeling comfortable with staff and reported their needs being met. None of the residents reported feeling intimidated themselves or witnessing staff making other residents feel intimidated. Interviews with outside sources who frequent the facility did not report any concerns with staff.

The Department has investigated the above allegations that staff does not ensure R1 is provided adequate food service, staff does not ensure R1’s laundry needs are being met, and staff intimidated R1. Based upon the information obtained during the investigation, it is determined that the preponderance of evidence was not met to support of corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Executive Director Cathy Allen, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.