Complaint Investigation Report

LPA Domingo interviewed Outside Source 1 (OS1), and OS1 verified that the Resident 1 (R1) was being seen four (4) times a week or more when the open area was first observed.

OS1 reviewed the documentation available to show the days and times R1 was visited and what treatment was completed.

LPA Domingo interviewed Outside Source 2 (OS2), and they verified that R1 was being seen four (4) times a week or more when the open area was first observed.

OS1 reviewed the documentation available to show the days and times R1 was visited and what treatment was completed.

Outside Source 3 (OS3) was interviewed, and they stated that the facility and staff that cared for R1's wound care communicated any changes and provided updates regarding the progress of R1's wound care.

Records reviewed revealed the physician involved with R1's care was notified of the wound care and the progress of the wound. The records contained the type of wound care treatment and the description of the wound with each visit.

It was alleged that the facility staff are not providing incontinence care to the resident. LPA Domingo reviewed records, and there was documentation that supported staff providing incontinent care during all shifts daily.

LPA Domingo interviewed OS3, and OS3 stated that the staff are very attentive and address all needs quickly. OS3 stated that there are no care complaints.

Outside sources were interviewed, and there were no complaints regarding attending to residents with incontinence care.