Complaint Investigation Report

Interviews conducted revealed that the AED has been actively working the role of Memory Care Director in addition to their regular duties since September 6, 2024. Interview with Executive Director revealed that the position of Memory Care Director has been vacant since September 1, 2024 and coverage of such role has been filled by personnel with adequate qualifications. Lastly, interviews with multiple staff revealed that the Assisted Living Director and the Director of Health Services have been consistently on hand to assist in coverage to the Memory Care Director position.

Based on interviews, and record reviews there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Associate Executive Director Aileen Spence to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.