Complaint Investigation Report

374604083-2-19-2026-08-AS-APAO-DRM4C9-20260224175846

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/21/2026 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20260121115158

Staff changed the information displayed on the family council's bulletin board without consent

Staff did not respond to family council's written concerns within 14 days

LPA Amy Rodgers conducted an unannounced visit to deliver findings regarding the above listed complaint allegations. LPA disclosed the purpose of the visit to Administrator Karinna Toplete. The Department’s investigation included interviews, observations, and review of documents and photographs.

On January 21, 2026, CCLD received a complaint regarding the allegations listed above.

Regarding the allegation that staff changed the information displayed on the Family Council’s bulletin board without consent, Department review of postings, photographs, and interviews revealed that the facility provided space for Family Council postings and did not restrict visual access to family council postings.

Regarding the allegation that staff did not respond to Family Council’s written concerns within 14 days, Department review of correspondence and delivery records revealed that the facility responded within the required timeframe when actionable concerns were submitted.

Based on interviews, observations, and records review, a preponderance of evidence does not exist to prove that the alleged violations occurred; therefore, both allegations are UNSUBSTANTIATED.An exit interview was conducted with Administrator Karinna Toplete, and a copy of this report was provided.