Complaint Investigation Report

It was alleged that the residents' hygiene needs are not being met . Interviews revealed normal protocol for caregivers were required to complete full body checks during residents’ showers and document their findings on the residents’ personal care sheets. Residents receive the personal care that they pay for in their care plans. Residents receive showers 2-3 times a week and there are times when residents refuse their showers. Interviews revealed that the staff assist with showers and have not heard of any residents complaining of not getting their showers.

Due to lack of corroborating evidence obtained from interviews, records review, and observation the complaint allegations are unsubstantiated.

An exit interview was conducted with Emily Turner, Executive Director and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) were provided at the conclusion of the visit.