Complaint Investigation Report

374604063-7-22-2026-08-AS-SJAB-DWFVE8-20260729162156

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/15/2026 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20260715213715

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to investigate and deliver findings regarding the above complaint allegations. The investigation included interviews with the residents, staff and an outside source, as well as a review of facility records.

On July 15, 2026, the Community Care Licensing Division (CCLD) received a complaint alleging that Resident #1 (R1) was hit on legs and body while staff #1(S1) was changing R1 brief. The departments records review and interviews revealed R1 has a history of reporting imagining situations. The department interview with R1 confirmed R1's account of information may not be reliable and R1's reports interactions with staff as positive other then said incident. The department's interviews with the outside source(OS1) revealed that R1 has a history of memory impairment and is not always a reliable historian especially around the time of their simi-annual mental and physical status check by said outside source. OS1 interview revealed no concerns regarding the resident’s care and confirmed that the facility communicates regularly with POA and R1's comprehensive elder care service agency. Staff interviews confirm R1 expressed concerns to staff and they addressed R1’s concerns, but no one could verify the alleged incident.

Based on interviews and records review, the preponderance of evidence standard was not met; therefore, the allegations are UNSUBSTANTIATED. An exit interview was conducted with Administrator Genoveva Guerrero and a copy of this report along with Licensee/Appeal Rights (LIC 9058) was provided at the conclusion of the visit.