Complaint Investigation Report

During the investigation, interviews were conducted with multiple residents and staff. The interviews reveal they have no concerns with items missing from residents rooms. Multiple staff and client interviews also reveal they have no concerns over theft in the facility. Interviews with Administrator reveal belongings of any value are kept in a basket in a locked cabinet, accessible to residents upon request. Interview with R1 reveals they cannot confirm timelines nor did they mention any staff or other residents taking items, only that the two items were not in their possession.

Based on interviews and observations a preponderance of evidence does not exist to support the allegation that staff did not safeguard resident’s belongings. The allegation is therefore unsubstantiated.

An exit interview was conducted with Administrator Genoveva Guerrero, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.