Complaint Investigation Report

On May 8, 2024 Resident 1 (R1) was interviewed and R1 stated that there was a possibility that R1 may have broken the call light in R1's room but verbalized that R1 prefers to not have a call light. S1 and R1 both agreed to have a smart button that R1 has on her person to alert staff if R1 needs staff assistance. R1 is the only resident with a smart button the other residents have a call light in the rooms to alert staff if there is a need for assistance.

LPA Domingo attempted to interview other residents in care, but due to their limited cognitive ability no credible information could be attained.

Based on interviews and observations a preponderance of evidence does exists to support the allegation that residents call light did not work. The allegation is therefore substantiated. A deficiency is cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). An exit interview was conducted with Administrator Genoveva Guerrero, to whom a copy of this report, LIC 9099-C, LIC 9099-D, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.