Complaint Investigation Report

Interviews with the Licensee revealed that around 3pm, C1 became more agitated and began throwing things, made threats of self-harm, and made verbal threats against staff and clients. While C1 was agitated, C1 injured Staff 1’s (S1’s) finger. The facility staff called the La Mesa Police Department and Psychiatric Emergency Response Team (PERT). Interviews with the Licensee revealed that it did not take long for PERT to arrive and PERT took C1 to the hospital. C1 was not admitted and was discharged on the following day on 4/23/2020.

The Department has investigated the above-mentioned allegation and based on observation, record review, interviews, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated.

An exit interview was conducted with Caregiver Majida "Maggie" Houaoura , to whom a copy of this report and the Licensee Appeal Rights (LIC9058 01/16) were provided via hard copy.