Complaint Investigation Report

Staff interviews confirmed the fragrance was no longer in use and there have been no complaints of the odor/fragrance. Resident interviews also confirmed there were no concerns over the fragrance. Family members of residents were also interviewed and did not have any concerns over the fragrance from the small diffusers.

It was also alleged that staff did not keep the facility clean and sanitary. It was reported there was feces in the washing machine located in the West Building, and dirt on the carpet. Staff reported the laundry room located in the West building is used by independent residents. The West Building laundry room also has an area that items can be rinsed prior to washing if needed. Housekeeping staff confirmed they clean the laundry rooms daily and have not observed feces in the machine. One resident reported there was feces in the machine but unable to report date. Additional resident interviews confirmed feces have not been observed in the washing machines. Staff confirmed the facility is cleaned daily and there was no dirt on the carpets. The housekeeping staff confirmed the vacuum cleaners are working. On 05/07/25, LPA observed common areas and some resident rooms, there was no observation of dirt or debris on the carpets.

During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegations. The allegations are deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Health Services Director, Stacy Tinoco whose signature below confirms receipt of these rights.