Complaint Investigation Report

POA also explained that PCP was unresponsive and not assisting R1. Therefore, there were no issues with releasing PCP from R1’s care. Executive Director explained R1 and POA made the decision to chose hospice agency and not retain PCP. ED stated they were aware residents are allowed to retain their own PCP during hospice services. There was conflicting information provided by the hospice agency. All parties involved have been made aware of how hospice agency and PCPs are allowed to treat the resident simultaneously.

During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Executive Director, Reginald Jones whose signature below confirms receipt of these rights. [See LIC 811 Confidential Names List to identify Resident #1]