Complaint Investigation Report

Staff interviews revealed no direct observations of rodents or roaches and stated they had not observed droppings or nesting inside the facility. Resident interviews revealed that some residents reported seeing a rodent during May and the week of the 6/8/2026, but no droppings or nesting were reported. Outside source interviews revealed no sightings or evidence of rodents or roaches. Executive Director interview revealed the facility addressed potential entry points, placed monitoring traps, and found no droppings, nests, or exterior holes.

Records review revealed there is Pest control reports from April–June 2026 documented rodent activity outside the building, but no interior rodent or roach activity. LPA observations revealed observed no droppings, nesting, or pests inside resident rooms while on previous recent visits and and confirmed steel wool installation in 5 bedrooms and exterior 4 exterior bait stations.

Based on interviews, direct LPA observations, and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Executive Director Neale and a copy of this report and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.